Q1: What is the difference between PORCELAIN and CERAMIC TILES?
PORCEL AIN TILE is dense, impervious, fine grained and smooth, with a sharply formed face. It has a
much lower water absorption rate (s 0.5%) than ceramic tiles making them frost resistant or frost proof.
CERAMIC TIL E are almost finished with a durable glaze which carries the colour and pattern. These tiles
are used in both wall tile and floor tile aplications, are softer and easier to cut than porcelain. Its water
absorption rate is higher (3%-6%). And our 1 50x600/ 150x800/100x800 are ceramic, 150x900/ 225x900/ 200x1000 are procelain.
Q2: How to test the WATER ABSORPTION RATE of tiles?
A simple method is to pour colored water (like ink/water) on the back of the tile, if ink diffuses, its water
absorption is low, otherwise, the ink would seep into the tile. Another method, to touch the back of tile
body, the more powder you got, the higher water absorption will be.
Q3:How many days will effect shipment after deposit?
If stock available, we can deliver goods within 7 days after received deposit. If not, it would be about 25
days for new production.
Q4: Can we customize our own cartons without extra charge?
Yes, friend. For the regular producing tiles, if you order more than 5000 CTNS per order, cartons can be
customized for free.
Q5: Can you offer me a forwarder of shipping company?
No problem. We have cooperated agent of shipping company for long time. Please kindly tell your
destination port and we will offer you the detailed information.
Q6: What if customers received problem products?
Please kindly check the packages after you receive the goods, if you got wrong products/quality
problem/ short quantity, please contact us as priority. Please noted that pictures of thedefective items
concerning to this is needed, and we will handle this problem immediately and effectively and we will
consider to replace or refund accordingly.