Common problems:
1. Are you a manufacturer or a trading company?
We are a manufacturer of mice, keyboards, speakers, headphones, mouse pads, mobile power supplies and other electronic products.
2. What is your company's brand?
TWOLF is our brand that sells well all over the world in Southeast Asia, Middle East countries, South America and other places.
3. How long is the production time?
For our TWOLF branded goods, 3-7 working days.
25-35 working days for custom orders.
4. What terms and methods of payment do you accept?
a) EXW FOB FCA terms
b) 30% deposit before production, 70% balance before delivery.
C) Wire transfer, paypal, Cooig Guarantee Trade, Letter of Credit
5. What is your minimum order quantity?
If you order TWOLF brand items, our minimum order quantity is 10 pieces.
If the order is customized, the MOQ is 1000 pieces.
6. What is your warranty?
The warranty is 12 months. When you find a defective product, please collect pictures or videos and send them to us. Our quality department will check what the problem is. If there is a defect within the warranty, we will arrange a replacement in the next order.